Our Simple & Caring Order Process

Creating a beautiful, meaningful memorial piece should never feel complicated. Here’s what to expect when you place an order with Eternal Whispers:

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1. Place Your Order Online​

Browse our collection and choose the memorial jewellery piece that speaks to you. During the ordering process, you can make a range of bespoke selections, including:

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• Setting colour

• Visible or hidden ashes

• Special design preferences​

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If you have any extra notes, personal touches, or specific requests, simply leave them in the designated notes box at checkout — we read every message with care.

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Once we’ve received your inclusions (ashes or hair), most items are completed and returned within 7–10 days. You’ll receive tracking details as soon as your order is dispatched.

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All orders are placed securely online, and full payment is taken at the time of ordering.

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2. We’ll Send You a Free Order Pack

Once your order is placed, we’ll send you a Free Order Pack with everything you need, including:

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• An order form

• A sealable bag for ashes or hair

• A wooden spoon (we usually need just one spoonful per item)

• A complimentary ring sizer (for ring orders)

• A return label for posting your inclusions back to us

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If you’re not local, we’ll also contact you to confirm the best way to safely post your inclusions.

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3. Returning Your Inclusions

Use the included return label to send your pack back to us.

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• Please cover your address with the enclosed return label and remove any used stamps

• You can use a standard large letter stamp or send via Recorded Delivery for added peace of mind

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​If you're ordering a ring, let us know your ring size as soon as you have it.

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4. Confirmation & Care

Rest assured – before we begin crafting your piece, we’ll contact you to:

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• Confirm the details of your order

• Take secure payment via our online system

• Answer any final questions you may have​

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This extra step ensures complete clarity and peace of mind before we begin the creation process.

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5. Crafting Your Jewellery

Once everything is confirmed, we’ll begin carefully creating your custom piece.

When it's ready, we’ll send you photos of your finished jewellery for your approval before dispatch.

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6. Tracked Delivery​

We take great care to ensure your memorial jewellery reaches you safely.

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• Postage and packaging are free within the UK.

• All orders are sent via Royal Mail 1st Class Signed For (tracked).

• High-value items are automatically upgraded to Royal Mail Special Delivery, which is fully guaranteed and insured.

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Once your parcel has been booked, we’ll send you the tracking information so you can follow its journey to your doorstep.

For overseas purchases, please email us at info@eternalwhispers.co.uk with your full postal address prior to ordering, so we can provide an accurate shipping cost and options.

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7. Receiving Your Finished Piece

Your finished jewellery will be:

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• Beautifully gift boxed

• Returned with a certificate of authenticity

• Accompanied by a polishing cloth

• Includes any remaining inclusions (ashes or hair)

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In most cases, your order will be completed and returned within 7–10 days, provided all required items are in stock.

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Have Questions?

We’re always here to help. If you have any questions before, during, or after placing your order, please don’t hesitate to get in touch.

📧 info@eternalwhispers.co.uk
📞 07429 540061

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