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📄 Privacy Policy — Eternal Whispers

Effective Date: 27/04/2025

At Eternal Whispers, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or communicate with us.

1. Who We Are

Eternal Whispers is a memorial jewellery business based in the UK. We create handcrafted keepsakes using ashes or hair provided by our customers. Your trust means everything to us, and we handle your information with care and respect.

2. What Information We Collect

We may collect the following information:

  • Personal Information:
    Your name, email address, postal address, phone number, and payment details.

  • Order Details:
    Information about your jewellery preferences, ring size, custom requests, and the inclusions (ashes or hair) you send to us.

  • Technical Information:
    When you visit our website, we may automatically collect anonymised data such as IP address, browser type, device type, and browsing behaviour via cookies.

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Communicate with you about your order

  • Provide customer support

  • Improve our website and services

  • Send occasional updates or offers (only if you’ve opted in)

We will never sell or share your personal information for marketing purposes with third parties.

4. How We Store and Protect Your Data

We take data security seriously. Your personal information is stored securely on protected systems, and payment information is encrypted using secure payment gateways (e.g. Stripe, Wix Payments).

All physical inclusions (ashes or hair) are stored respectfully and securely, and any unused material is returned with your finished piece.

5. Sharing Your Information

We may share your data with trusted third parties only when necessary to complete your order (e.g. payment providers, postal services). These partners are GDPR-compliant and handle your data securely.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent at any time (where applicable)

  • Complain to the ICO if you believe your data is not being handled properly

To exercise your rights, please email us at: info@eternalwhispers.co.uk

7. Cookies

Our website uses cookies to enhance your browsing experience. These are small text files that help us understand how visitors use our site. You can manage cookie settings via your browser at any time.

8. Data Retention

We retain your information only as long as necessary to fulfil your order and comply with legal obligations. Ashes or hair are returned with your order; nothing is kept without your permission.

9. Changes to This Privacy Policy

We may update this policy occasionally. Any changes will be posted here, with the updated date at the top of the page.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Eternal Whispers
The Paddock, Upperthorpe Road
Westwoodside, North Lincs, DN21 4TD
📧 info@eternalwhispers.co.uk
📞 07429 540061

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